Q1:Are you a factory or just a trade company?
A1:Our HTLis a led display factory with R&D department and production line,professional engineering team and energetic sales team.Warmly welcome to visit our HTL factory and have face-to-face business talk to better understand each other .
Q2:Can you tell me why I should choose your company ?
A2:Concentration makes professional .Professional achieves successful .
Our HTLhave 8 years professional led technical experience .We are 5 years gold supplier for China government led project .Now ,we are largely expanding our international market.From 2009 to 2017, we only do LED .Now and In the future, we still do LED.We can cooperate from trail order to establish trust step by step .
Q3: What's the warranty of your LED Display ?
A3: 2-5 years warranty .and 96360hours life span.During the warranty period ,we can offer you related after-sales service. Our professional engineering team are ready for your question during 6:00-23:30.
Q4: What’s your payment term? How long is your delivery time ?
A4: We accept T/T ,ALIBABA Trade Assurance ,Paypal ,Western Union ,Money Gram, and Cash .At least 30-50 % deposit in advance, and the balance should be paid before delivery.Our average Production time is 7-15 working days after receiving the deposit.If your order is rapidly urgent ,we can arrange your order firstly.
Q5:How can I get technical support?
A5: We treasure every customer that shake hands with our HTL . We offer you TEAMVIEWER help by Online Video and can send professional engineer to your city to offer on-site guide .
Q6: What about your service?
A6: We have a professional 8 years technical team answering your question during 6:00-23:30. We have an energetic and patient sales team .We can offer a complete LED design solution for your LED project before confirming the order .
We can instruct you how to use, configure your led display , and do some maintenance with spare parts.
Also, we can send professional engineer to your city to offer on-site guide and offer training.Mostly,our led display do not have big problems within warranty time.
Q7: Is Available to print customer required logo on your led product ?
A7: Surely it is .Please inform and confirm the logo design details with our team ahead of the production . Then ,we will follow your requirements